FAQ (Frequently Asked Questions)

We process and ship orders within 1-3 business days. Delivery times depend on your location, typically 5-10 business days.

Yes, we offer free shipping on orders over €30.00. For orders under €30.00, shipping costs will be calculated at checkout.

We accept returns within 15 days of delivery. Please make sure the item is in perfect condition, with tags attached. To initiate a return, contact our customer service team at demoisellemaline@outlook.fr .

We accept major credit cards (Visa, Mastercard, American Express) and PayPal for your convenience and security.

Our dedicated team is available 24/7. You can reach us by email at demoisellemaline@outlook.fr or via our online contact form.

Yes, sustainability is a core value at Demoiselle Maline. We prioritize ethical practices and use high-quality, eco-friendly materials in our designs.

Absolutely. Once your order is shipped, you will receive a tracking number via email to follow its progress.

Yes, we offer elegant gift wrapping for a small additional charge. You can select this option during checkout.

For international orders, all customs fees and taxes are included, ensuring you have a worry-free shopping experience.

We work hard to restock popular items, but availability is dependent on demand. Sign up for our newsletter to be notified when items are back in stock.